When Geisinger Health System CEO David Feinberg started offering money-back guarantees to dissatisfied patients a year ago, many were skeptical.
Today, that guarantee is hailed as a success.
Dr. Feinberg talks with HealthCare Matters podcast hosts Elliot Joseph and Rebecca Stewart about the guarantee that has many patients, advocates and healthcare leaders excited – and how it is the just first of many industry disruptions aimed a customer service and patient satisfaction.
All Hartford HealthCare “Connect To Healthier” podcasts are available for streaming or download here.