The patient experience is changing — and it’s being driven by any number of forces. These forces include baby boomers whose healthcare needs are increasing as they age, as well as their millennial adult children, who are now starting in earnest to make their own decisions about how, where and when they want to see healthcare delivered.
In this HealthCare Matters podcast, hosts Rebecca Stewart and Elliot Joseph tackle the question of how it is possible to maintain quality healthcare and a consistently high-quality patient experience in a changing healthcare delivery environment. Their guests include Dr. Leonard Berry, distinguished professor of marketing for Texas A&M University; Gerard Lupacchino, vice president of Experience, Engagement and Organizational Development, Hartford HealthCare; and patient Kevin Bracken.
The Connect To Healthier podcasts are free for streaming or download. Get them on Google Play, SoundCloud, iTunes, and Stitcher as well as our website.