PODCAST: The Future of the Patient Experience is NOW!

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The patient experience is changing — and it’s being driven by any number of forces. These forces include baby boomers whose healthcare needs are increasing as they age, as well as their millennial adult children, who are now starting in earnest to make their own decisions about how, where and when they want to see healthcare delivered.

In this HealthCare Matters podcast, hosts Rebecca Stewart and Elliot Joseph tackle the question of how it is possible to maintain quality healthcare and a consistently high-quality patient experience in a changing healthcare delivery environment. Their guests include Dr. Leonard Berry, distinguished professor of marketing for Texas A&M University; Gerard Lupacchino, vice president of Experience, Engagement and Organizational Development, Hartford HealthCare; and patient Kevin Bracken.

The Connect To Healthier podcasts are free for streaming or download. Get them on Google Play, SoundCloud, iTunes, and Stitcher as well as our website


What's New

Kidney stones

The Making of a Kidney Stone (And How to Avoid It)

Staying hydrated during the warm summer months is key for many reasons. But one reason you may not know: Drinking plenty of fluids can prevent kidney stones. Kidney stones are hard deposits of crystalized salt and minerals that form in your kidney. When urine contains more crystal-forming substances than fluids,...


New Research Looks at Post-Weight Loss Surgery Outcomes

Doctors and researchers at Hartford Hospital have been awarded a grant from the National Institute of Diabetes, Digestive and Kidney Diseases to conduct a study using neuroimaging predictors to better understand and improve a patient’s long-term weight loss outcomes following bariatric surgery. Dr. Godfrey Pearlson is director of the Olin Neuropsychiatry...


Outpatient Rehabilitation Clinic Opens in Newington

Staff from Hartford HealthCare Rehabilitation Network joined members of the Newington Chamber of Commerce and Town Council for a ribbon-cutting ceremony at the Hospital of Central Connecticut Rehabilitation Network’s new outpatient clinic on Fenn Road in Newington.  The event was also attended by representatives from the Hartford HealthCare/GoHealth Urgent Care...


New Research May Change the Way Women are Screened for Cervical Cancer

In Canadian research that could eventually change the way women are screened for cervical cancer, a test to identify the human papillomavirus (HPV) was deemed more accurate than traditional Pap exams at detecting precancerous cervical lesions. The study, which examined test results in more than 19,000 women, was published in...


Coping with the Loss of a Beloved Pet

Many of us count among our family not just the humans members, but also the animals we keep as pets. And when they die, we miss them. We cry. We grieve. Helping a child cope with the loss of a pet can be difficult. Dr. Laura Saunders, child and adolescent...

Tofu Salad

Recipe: Tasty Tofu Lunch Salad

By Jeanne Tennis Here’s a good-for-you recipe for the hottest days of the summer: No oven or stovetop required. Tasty Tofu Lunch Salad In a mixing bowl combine: One small organic carrot, finely grated. 3 -4 Tablespoons of organic onion, minced. 1 heaping Tablespoon of fresh, organic dill. 3-4 Tablespoons...


Hundreds Ride Against Cancer at Annual ‘ERRACE’ Event

Hundreds of cyclists, walkers, runners and spectators turned up at Hartford HealthCare Cancer Institute in Avon on Saturday, July 14, to ride, walk and run against cancer in the annual ‘ERRACE’ event. ERRACE, which stands for Everyone Ride/Run Against Cancer Everyday, was started in 2010 to raise awareness about cancer,...