Coronavirus: Hartford HealthCare to Restrict Visitors at Hospitals, Skilled-Nursing Facilities

Jeff Flaks
Print icon

Updated March 12

Hartford HealthCare is restricting visitation to its seven-hospital network and prohibiting visitors, with few exceptions, to its skilled-nursing facility as a precaution during the COVID-19 outbreak.

“These are unprecedented times,” said President and CEO Jeff Flaks, above, at a March 10 news conference at the Hartford HealthCare
Care Logistics Center in Newington, now serving as its COVID-19 Clinical Command Center. “We are asking people across the entire healthcare system to work through issues that were almost impossible to plan for.”

The restrictions, effective immediately, allow one visitor per patient at each hospital. (On March 12, those restrictions were expanded to include no visitors under age 16.)

“Visitors will be screened for symptoms or travel,” said Dr. Ajay Kumar, Hartford HealthCare’s Chief Medical Officer.

Kumar also said visitors to nursing-home patients will be allowed only in exceptional circumstances, such as visits to patients in end-of-life care.

Dr. Daniel Kombert, Hartford HealthCare’s Chief Clinical Officer, also directed the public to Hartford HealthCare as a source of accurate information during this health crisis. Last week, Hartford HealthCare launched a hotline (860.972.8100 or, toll-free, 833.621.0600) as a 24-hour information source with a staff that includes medical professionals. Already, it has received more than 1,000 calls from clinicians and consumers across the country.

At the news conference, Hartford HealthCare also announced a text-alert system for the latest developments available by texting 31996, with “Covid19” in the message field. (Hartford HealthCare already has a web page devoted to coronavirus. Click here.)

“We live in an amazing time,” said Dr. Kombert. “The public has an enormous amount of information at their fingertips. The sad thing is a lot of the information they are  getting — particularly from the Internet — is wrong. We are updating our information continuously.”

At a March 11 news conference, Hartford HealthCare officials announced a pilot program for both virtual and drive-through COVID-19 assessments. Patients would first contact the hotline, allowing a medical professional to determine if a virtual visit is required. A doctor at the Clinical Command Center could order tests at a local center where a clinician could take a sample with a nose swab. The patient would then be sent home to await test results.

“Individuals who might have some symptoms or a travel history can drive up to a location and be tested without having to step out of the car,” said Dr. Kumar.

Not feeling well? Call your healthcare provider for guidance and try to avoid going directly to an emergency department or urgent care center, as this could increase the chances of the disease spreading.

Click here to schedule a virtual visit with a Hartford HealthCare-GoHealth Urgent care doctor.

Stay with Hartford HealthCare for everything you need to know about the coronavirus threat. Click here for information updated daily.

Questions? Call our 24-hour hotline (860.972.8100 or, toll-free, 833.621.0600). 

Get text alerts by texting 31996 with COVID19 in the message field.

 


What's New


Things to Know, What to Do When a Loved One Dies

By Marc Levesque, senior resource case manager; Jessica Dakin, geriatric care program manager; and Michelle Wyman, certified dementia specialist, all with Hartford HealthCare Center for Healthy Aging The death of a loved one is difficult and overwhelming. Experts at the Hartford HealthCare Center for Healthy Aging have created a guide...

Jefferson House

Senior Services Celebrates National Skilled Nursing Care Week

In celebration of National Skilled Nursing Care Week being observed May 10-16, Hartford HealthCare Senior Services is recognizing its long-term skilled nursing communities: Jefferson House, 1 John H. Stewart Drive, Newington, and Southington Care Center, 45 Meriden Ave., Southington; and managed community Jerome Home, 975 Corbin Ave., New Britain. These...

Workout

Here’s Your Exercise Plan During COVID-19 Pandemic

Now that your gym is closed and you’re staying home because of the coronavirus (COVID-19) pandemic, it doesn’t mean you need to skip exercising. “The best example of aerobic exercise is sustained walking,” said Dr. Darren Tishler, director of Metabolic and Bariatric Surgery at Hartford HealthCare. “Biking (both stationary and...

Jeffrey A. Flaks

A Message From Hartford HealthCare CEO Jeffrey Flaks

With the concerns about coronavirus and COVID-19, I want to assure you that Hartford HealthCare is doing everything possible to protect the safety and well-being of the people and the communities we serve, and our team of healthcare providers. Our goal is to be ready and prepared for whatever is...

Jefferson House

Jefferson House Receives National Best Nursing Home Designation

Jefferson House, a skilled nursing, outpatient rehabilitation and palliative care community at 1 John H. Stewart Drive in Newington, recently received the highest Best Nursing Homes Rating from U.S. News & World Report. Jefferson House, a not-for-profit member of Hartford HealthCare Senior Services, received the top “high performing” rating for...


Southington Care Center receives highest national rating

Southington Care Center, located at 45 Meriden Ave., recently received the highest Best Short-Term Rehabilitation Rating from U.S. News & World Report. Ratings are categorized as “high performing,” “average” or “below average.” U.S. News & World Report gives the rating based on evaluation of the “quality of post-acute care for...


Jefferson House receives national Best Nursing Home designation

Jefferson House, a skilled nursing, outpatient rehabilitation and palliative care community located at 1 John H. Stewart Drive, recently received the highest Best Nursing Homes Rating from U.S. News & World Report. Jefferson House, a not for profit member of Hartford HealthCare Senior Services, received the top “high performing” rating...