It is important to reflect on patient stories and feedback as we work to improve the patient and customer experience at Hartford HealthCare. Each edition we’ll look to share stories and feedback from the Ayer Neuroscience Institute.
For Susan Taboada, APRN, Neuroscience:
“We (Doris Armstrong and family) are so impressed by the wonderful care of Susan during our visit. Doris’s appointment had been canceled by Seeburry by mistake, Susan saw us and took the time and had the patience to go through everything with us. This means a lot as my brother Guy and I are in from out of town. Bravo.
Beginning in mid-January, medication education by a Pharmacist, to stroke and TIA patients had begun. It was identified at the Stroke Center, through follow up phone calls, that more education was required about the medications of stroke and TIA patients at discharge. Not all patients were filling their prescriptions timely and sometimes forgetting to fill the over the counter medicines, such as Aspirin. The pilot program has begun where the Pharmacist goes to the bedside of stroke and TIA patients that are being discharged to home and provides medication teaching. This has impacted the care of patients in real time because there was an elderly patient who suffered a stroke and was being discharged to home where she lives independently. Her stroke was caused by Afib, but she had refused to take any form of anticoagulation to her medical team and the consultant. The Pharmacist spent time with her on the day of discharge and spoke to her about the reason for Anticoagulation and after a lengthy discussion stated she wanted to speak with her Medical team. She had decided to take anticoagulation at discharge.