A restaurant, hotel, hair salon or any other business violating Connecticut’s safety rules as the state reopens during COVID-19 threatens the health of your community.

If you see a violation, fill out a Reopen CT Online Complaint Form (click here). The electronic form is considered public information, but you can submit a complaint anonymously by not including your name and contact information.

Here are some restaurant guidelines:

  • Restaurants can operate only at 50 percent capacity.
  • Tables spaced at least 6 feet apart.
  • Hand sanitizer available at the entrance.
  • No reusable menus: Restaurants must provide paper menus or list menu items on a chalkboard or whiteboard.
  • No buffets.
  • Single-use condiment packets. No plastic squeeze-bottle dispensers.
  • Rolled or packaged silverware.
  • Employees must wear a facemask or other cloth covering.
  • Servers must wear gloves that are replaced frequently.
  • Social-distancing markers encouraging diners to remain 6 feet apart.
  • Touchless appliances, where possible: paper towel and soap dispensers, trash cans.
  • Contactless payment is encouraged.

Here are some hotel guidelines:

  • All employees must wear masks.
  • Maintain a log of employees and guests to support contact tracing.
  • Post signs reinforcing social distancing, cleaning and disinfection, use of masks and other safety protocols.
  • Use partitions where 6-foot social distancing is not possible, such as the front desk.
  • Rearrange common areas to conform with social distancing.
  • Increase ventilation rates, with more outdoor air circulating when possible.
  • Ceiling fans should be adjusted so air is drawn upward.
  • Guests can have rooms cleaned daily, at checkout or at another agreed interval, usually determined when making the reservation.
  • Discontinue nonessential services such as valet and coat check.
  • Room-service meals will be bagged and left at the visitor’s door.
  • Discontinue use of ice machines, water machines, coffeemakers and mini-bars.
  • Use disposable cups, shampoo and conditioner containers and tissue boxes.
  • Install touchless appliances, such as paper towel and soap dispensers.
  • Use mobile check-in and checkout with digital receipts.
  • Encourage alternatives to elevators.

Here are some guidelines for hair salons and barbershops:

  • Operate at 50 percent capacity.
  • No walk-ins.
  • Waiting rooms closed.
  • Hand sanitizer at the entrance.
  • Customers must wear a face mask.
  • Employees must wear a face mask or other cloth face covering and a face shield.
  • Tools must be disinfected between customers.
  • Work areas must be spaced at least 6 feet apart.
  • Gloves are optional, but when used must be changed between customers.
  • Increase ventilation rates and the percentage of outside air circulating into the system, when possible. If no air conditioning, try to bring in outside air by opening doors and windows.
  • Install social-distancing markers to encourage customers to remain 6 feet apart.
  • Employees must not share equipment, whenever possible.
  • No magazines, newspapers or other waiting-room material.
  • No refreshments, such as coffee or water, for customers.
  • No coat rooms. Customers should bring all belongings to the workstation where they will receive service.
  • Signs, clearly visible, that include the new policies.

For more details on the state’s Phase 2 reopening, click here.

Not feeling well? Call your healthcare provider for guidance and try to avoid going directly to an emergency department or urgent care center, as this could increase the chances of the disease spreading.

Click here to schedule a virtual visit with a Hartford HealthCare-GoHealth Urgent care doctor.

Stay with Hartford HealthCare for everything you need to know about the coronavirus threat. Click here for information updated daily.

Questions? Call our 24-hour hotline (860.972.8100 or, toll-free, 833.621.0600). 

Get text alerts by texting 31996 with COVID19 in the message field.